AWS Support Plans

The 4 plans

Plan	Price	Response	Channels	Trusted Advisor
Basic	Free	None (docs/forums)	—	7 core checks
Developer	$29/mo	<12h (business hrs)	Email only	7 core checks (same as Basic!)
Business	$100/mo	<1h (prod down)	24/7 phone+chat+email	FULL checks
Enterprise	$15k/mo or 10% spend	<15min (prod down)	All	FULL + org-level

Key jumps (exam traps)

• Trusted Advisor full = Business (NOT Developer — Developer keeps Basic’s 7 checks)
• TAM (Technical Account Manager) = Enterprise ONLY
• Enterprise extras: TAM, Well-Architected Reviews, Infrastructure Event Management, Concierge team, org/SCP support
• Channels: Developer = email only; Business+ = phone/chat/email 24/7
• Response: Basic none → Dev <12h → Business <1h → Enterprise <15min

Compact memory

Basic      = free, no humans, 7 checks
Developer  = $29, email only, dev stuff, still 7 checks
Business   = $100, 24/7 phone, prod <1h, FULL Trusted Advisor
Enterprise = $15k/mo, <15min, TAM + WAF reviews + Concierge

Exam scenarios

• “<15min prod down + TAM” → Enterprise
• “production 24/7, <1h” → Business
• “email only, dev” → Developer
• “full Trusted Advisor” → Business (trap: NOT Developer)
• “mission-critical + compliance” → Enterprise

Trusted Advisor (know it exists)

• Cost optimization (idle instances), security (open ports/MFA), performance, fault tolerance, service limits
• Basic/Developer = 7 core checks; Business+ = all

Related

• [[aws/index]]
• [[aws/ec2-pricing/index]]